Chill & Retreat
The Chill  ·  The Retreat Koh Chang
Hotel Operations
HOTEL
Today
Operations
Schedule
Payments
Activities
Reports
Set Up
Admin
Excel Import Preview

Delete Visit?

This record will be permanently removed.

Edit Visit
New Appointment
Guest Intake
Massage pressure
Areas to concentrate on
Areas to avoid
Allergies or health conditions
Waiver
Signature
Please sign above
How was it paid?
Complete Appointment
Guest Details
Revenue
Required whenever money is collected. Fully complimentary saves pick themselves.
Notes
Add User
Reset password
Overview
Daily Activity
Guest mix and per-staff detail now live in the reports — same numbers, more views, downloadable.
Peak Booking Hours
Based on appointment start times
Book Private Experience
New Activity
Days, time, price, photo and the costing recipe are set on the activity's page right after you create it.
New Staff Member
Works in more than one department? Pick their home one here, then tick the extras under CAN WORK IN on their page.
Photo, phone, days off and skills are set on their page right after you create them.
New Treatment
Next: its own page opens so you can add price, photo and the costing recipe.
New Job
Add Block
Appointment Schedule
Walk-in / Manual Visit
For guests not pre-booked. For scheduled appointments, use the Schedule tab — complete the appointment and it appears in the Pending Billing queue above.
Visit Details
Guest Information
Upgrade / Upsell
Guest upgraded beyond their complimentary value. Enter the extra amount they actually paid (e.g. comp value 1,500 → upgraded to 2,200 → upsell = 700 THB).
→
=
You can also type the upsell amount directly in the last field.
Treatment Details
Revenue
Payments
Everything with money attached
Activities Overview
Most Popular — participants
By Hotel
Overview
Most Popular Services
Staff Utilization
Vendor / Outsourced
Activities
Weekly activities programme & bookings
Advance booking required at least 12 hours prior · limited spaces · assign a helper to each session (therapists get blocked on the spa schedule automatically)
Reports
‹ All reports
Revenue Performance
‹ All reports
Treatments
‹ All reports
Therapist Performance
‹ All reports
All Visits
Set Up
Pick what you want to manage
‹ Set Up
Hotels are shared by both departments. Changes appear immediately in all dropdowns across the system. Existing visit data is never deleted.
Hotels
Click a hotel to manage its treatment rooms and details.
Departments
Your business areas. Staff and offerings belong to one. Adding a department adds a tab in Schedule, Activities and here. Click a department to configure it.
Spa department — treatment menu by hotel
Treatment Menu
Activities department — programme by hotel
Catalog
The weekly Activities schedule is generated from this list. Archive an activity to take it off the grid without losing its booking history.
Import from Excel
Import monthly visit data from your SPA Report Excel files
Click or drag & drop Excel file
.xlsx — same format as your monthly Spa Report
How to import past months:
1. Click the zone or drag your Excel file in
2. A preview of all parsed visits will appear
3. Review the data and click Confirm Import
4. Existing visits for that month are replaced (no duplicates)

Works with any month in Compilation Guest Feedback format
Data Management
Admin
Users, properties and system
‹ Admin
Users
Each person signs in with their own username and password. The audit log records what they do by name.
UserRoleHotelDepartmentPermissionsStatus
Data Backup & Restore
Your data lives in this browser. If you clear "Cookies & Site Data", all visits, appointments and settings will be lost.
Best practice: Export a backup regularly and save it to your computer or cloud drive.
Export Visits to Excel
JSON backup includes ALL data (visits, settings, therapists). Excel export is for visits only — useful for reporting or sharing.
Danger Zone
Waiting for your approval
Audit Log
Time Role Action Detail
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v9O · 2026-10-29
KG
Chill & Retreat
Hotel Operations
The Chill · The Retreat Koh Chang
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